What happens if the Smart Lock’s batteries go flat?
The Cloudew Smart Lock works with four standard AA batteries. As soon as the battery charge level falls below 20%, the Cloudew app notifies you and you have sufficient time to change the batteries. Also you can use your key to lock/unlock if your door lock has an emergency function. Average battery life is around 6 months. Your Smart Lock’s power consumption depends on the frequency of locking/unlocking actions and the ease of actuation of the lock. You can find more information about the batteries here.
How secure is CLOUDEW?
The Smart Lock communication is end-to-end encrypted. Our security standards are comparable with those of the online banking sector. We have been audited and marked out by independent security experts and institutions.
How can I unlock the door If I’ve forgotten my smartphone or the battery is flat.
There are many potential ways to actuate your CLOUDEW Smart Lock if your smartphone isn’t available. CLOUDEW offers different add-ons, such as the CLOUDEW Fob or the CLOUDEW Keypad which enable you to lock/unlock the door without a key or smartphone. You can also log into your CLOUDEW Web account via any device with Internet access and open the door from there. If necessary you can also unlock your door with your normal key if your door lock has an emergency function.
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